Shop Policies + FAQs

🌸 Please keep in mind that orders cannot be combined, cancelled, or modified once it has been placed.

🌸 Processing times are 1-3 Business days. All domestic orders are shipped via USPS First Class and should arrive within 3-5 business days with tracking info. International orders can take between 1-3 weeks to arrive. A notification e-mail will be sent once the order has shipped.

🌸 Please make sure your mailing address is correct before submitting an order. Loveleemine is not responsible for items shipped to an incorrect address provided with payment.

🌸 If tracking says, "delivered" but you have not received your package, please contact or visit your local postal office as soon as possible, and give them your tracking number to track your mail. Unfortunately, once the item ships and is marked delivered, it is out of our control to retrieve them.

🌸 Please remember that shipping estimates around any holiday can be unpredictable, and there may be delay in delivery times. While packages generally arrive much sooner, please allow the post office up to 1-2 weeks for Domestic delivery and up to 3-4 weeks for International delivery before resending/refunding for non-delivery.

🌸 Office hours are from 9am-5pm PST. Messages will be replied during these hours within 3 business days.

 

Returns & Exchanges: Due to the nature of our items, returns and exchanges are not accepted. We offer only the highest quality items to our customers, however please let us know if your item is damaged or defective and we will do our best to take care of you. All situations are treated on a case-by-case basis.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Loveleemine is not responsible for delays due to customs. 

✦ NOTE: If you are based in the UK/EU, you may have to collect your order and pay customs along with any relevant handling fees at your local postal carrier's office. Please track your order for updates! ✦


If you have any other questions or concerns, please don't hesitate to contact us! :)